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FAQ

Do you do pre-orders?

Yes we do! We require payment upfront in order to secure an item, which will be shipped to you as soon as it hits. More information including expected arrival dates will be on the product page.

If an item is out of stock, will you get more?

If an item is out of stock on the site, it means we intend or have already re-ordered that item. If we will not be getting any more in, it will be removed from the website altogether.

For high demand items, we will often allow pre orders once we have an estimated date of arrival. Once again, please get in touch if you are interested in something that is out of stock and we will try to help.

How do I contact you?

For general queries please use the contact form located here, or if your question is about your order, you can directly email orders@thearmoury.com.au.

Do you offer layby?

Unfortunately at this time we do not accept lay by on any items.

How long is my gift card valid?

Gift cards are valid for 6 months from the date of purchase.

What countries do you ship to?

We ship worldwide! Some exceptions may apply due to restrictions, if you are unsure please contact us.

Do you have sales and/or promotions?

Yes we do! Here at The Armoury we think there’s nothing better than a flash sale, we will have these periodically. We will also release promo codes to our subscribed members.

To subscribe to our newsletter you can either create an account or subscribe here.

Do I have to create an account to purchase an item?

It is not necessary to create an account to make a purchase, however it is recommended to be able to see past orders and checkout faster. However, there is no obligation to create an account.

Help! I don't know what ring size I am.

If you do not know which size ring to purchase, don’t freak out! Generally, jewellery designers follow international ring sizing guides.Most of the labels we stock are international and so ring sizes are listed in US sizes.
To help you out we’ve created a definitive ring sizing guide!

JEWELLERY CARE

How do I care for my new jewellery?

We stock jewellery made with a range of different metals. Each is unique and needs to be protected in different ways.

To help you out, we’ve created The Armoury jewellery care guide: all the info you need in one spot. For any queries, please contact us.

Ring sizing guide

For a definitive guide to ring sizing for all labels stocked at The Armoury,click here!